Ontario Mills welcomes over 28 million visitors annually. If you have ever worked retail, especially at Ontario Mills, you feel like all 28 million people shop from Thanksgiving weekend to New Year’s Day! The California Welcome Center at Fashion Alley in Ontario Mills is operated by the Greater Ontario Convention & Visitors Bureau. In addition to the core duties of greeting visitors, providing information on California destinations, and regional points of interest our staff also acts as Guest Services for the entire mall. From selling gift cards, to providing directories, and retail promotions our team serves as the representatives of the mall. They interact with thousands of people. 

We are proud of the high ratings received on the Simon secret shop surveys of the California Welcome Center at Ontario Mills. The number of visitors at this welcome center is only surpass by Pier 39 in San Francisco. In May of 2018 we will celebrate our second anniversary!  With China Airlines bringing international visitors directly to Ontario we are ready to greet visitors new to our region.

Plans continue to move forward to construct and operate new California Welcome Centers, one in each of the Ontario International Airport terminals. These centers will act as an extension of our current location with a focus on information for guests arriving to Greater Ontario.